Privacy Policy
Last updated: 28 December 2025
At Quiziva, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what personal information we collect, how we use it, the steps we take to ensure it is protected, and your rights regarding your data. This policy applies to all users of our website and services.
Information We Collect
We collect personal information when you pre-register for our services, subscribe to our newsletter, contact us through our website, or use our platform. The types of information we collect include:
- Personal Identifiers: First Name, Last Name, Email Address, Phone Number.
- Professional Information: Organization Name, School Name, Role (Director, Manager, Teacher, Student, Parent).
- Communication Data: Messages, inquiries, and correspondence you send to us.
- Usage Data: How you plan to use our tool, preferences, and feedback.
- Technical Data: IP address, browser type and version, device information, operating system, referring URLs.
How We Collect Information
We collect information through various methods:
- Direct Interactions: When you fill out forms, subscribe to newsletters, or contact us.
- Automated Technologies: Cookies and similar technologies (see our Cookies Policy).
How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: Process your pre-registration, manage your account, and provide access to our platform.
- Communication: Send you newsletters, product updates, educational content, and marketing materials (only with your consent).
- Customer Support: Respond to your inquiries, provide technical support, and resolve issues within 24 hours.
- Improvement: Analyze usage patterns to improve our website, platform features, and user experience.
- Security: Detect, prevent, and address fraud, security breaches, and technical issues.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
- Marketing: Send promotional materials about new features, events, and special offers (you can opt-out anytime).
Legal Basis for Processing
We process your personal information based on:
- Your Consent: For newsletters, marketing communications, and non-essential cookies.
- Contractual Necessity: To provide the services you have requested.
- Legitimate Interests: To improve our services, ensure security, and operate our business.
- Legal Obligations: To comply with laws, regulations, and legal requests.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website (hosting, email delivery, customer support) under strict confidentiality agreements and Data Processing Agreements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
- Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, and safety.
- With Your Consent: When you explicitly authorize us to share your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Active Accounts: While your account is active and for 12 months after your last activity.
- Newsletter Subscribers: Until you unsubscribe or for 3 years of inactivity.
- Customer Inquiries: For 2 years from the date of inquiry.
- Legal and Accounting Records: As required by law (typically 7 years for financial records).
- After the retention period, we securely delete or anonymize your data.
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption.
- Access Controls: Your personal information is stored behind secured networks and is accessible only by a limited number of authorized personnel with special access rights.
- Authentication: Multi-factor authentication for administrative access to sensitive systems.
- Regular Audits: Security audits, vulnerability assessments, and penetration testing performed regularly.
- Employee Training: All employees undergo data protection and security awareness training.
- Incident Response: We have procedures in place to detect, respond to, and report security breaches within 72 hours as required by GDPR.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (right to be forgotten).
- Restriction: Request limitation of how we process your data.
- Portability: Receive your data in a portable format to transfer to another service.
- Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Withdraw your consent at any time for processing based on consent.
- Opt-Out: Unsubscribe from marketing emails using the link in every email or by contacting us.
- To exercise any of these rights, please contact us at info@quiziva.com. We will respond to your request within 5 working days and fulfill it within 30 days (extendable by 60 days for complex requests).
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately at info@quiziva.com, and we will delete such information promptly.
International Data Transfers
Your data is primarily stored and processed in the EU/EEA. If we transfer data internationally, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms in compliance with GDPR.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new 'Last Updated' date.
- Sending an email notification to registered users for significant changes.
- Providing a 30-day notice period before changes take effect where required by law.
- Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@quiziva.com
- Data Protection Officer: dpo@quiziva.com
- We are committed to addressing your concerns promptly and transparently.
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